What's Happening!
Make time for a good time with great people and fine food …..See you at the Library’s Winter Holiday Breakfast Thursday, December 10th 9:00 to 11:00 Mimi’s Restaurant 1240 N. Euclid
LIBRARY DIVISION MEETING SUMMARY (Thursday, December 3)……
Staff News….Additional Kudos to J.R. Rodriquez and all of the Library staff who donated $6,800 to the All Star Charities Drive….to Marol Sheriff for coordinating the commuter survey…to Karen Gerloff for managing both a branch and system collection acquisition…to Joe Purtell for coordinating the Blood Drive, Tuesday December 8.
Library Budget….Terry Lowe, Director of Community Services, provided an update on the City’s budget and its impact on the Community Services Department. Basically, the City’s revenues have been severely impacted by the poor economy. When the FY09/10 budget was developed last spring, there was an expectation for an economic recovery in 2010. Unfortunately, that has not happened. Rather two major sources of City revenue, sales and bed taxes, are substantially below projections. A loss of $6 Million in revenue requires that the City reduce its expenditures for a balanced budget. Since the largest percentage of City expenses go to three departments…fire, police and community services…these departments must reduce their FY09/10 budgets. The Community Services department has had to reduce our budget by 2 Million dollars. In order to meet this target, reductions are being made in each division. The first major impact is a proposal to privatize additional park maintenance services. If approved by the City Council, this action will eliminate 11 positions in the Parks Division. Further savings will be required and additional reductions in both the Human, Recreation and Neighborhood and the Library Divisions will be phased in over the next months. More information about the City’s financial state and possible impacts on City employees is posted on the Anaheim Insider: http://www.anaheim.net/CopingFAQs.pdf
Capital Projects……CENTRAL LIBRARY…the construction company, Thomco, will initiate construction on Monday, December 14. The project manager for Thomco is Richard Pearce, who was their project manager on the Central exterior construction so he is very familiar with our building. Richard Pearce and Rick Brown are working this week to finalize “emptying” construction space and providing access and resources for construction. Thomco is developing a work schedule that will help staff/public know each week what work is planned. Thomco will begin the job with abatement of the hazardous material on the 2nd Floor Conference/Library Admin area. PONDEROSA JOINT SCHOOL/PUBLIC LIBRARY......The building is under construction. The school is expected to begin instruction at the new site after Thanksgiving 2010. Tom Edelblute and Carolyn Thomas are working with the Anaheim City School District to develop cooperative computer and collection use.
Dealing with Difficult People: Making Libraries Safe and Sane Workshop – Follow Up........Another session of this excellent workshop is scheduled for ½ day on Monday, February 8 for part time staff and full time staff who were not able to attend the September session. Please let your supervisor know if you can attend….The presenter, Edmund Otis, emphasizes 3 elements that are critical for success…Teamwork, Clarity and Consistency. Clarity and consistency refer to a shared understanding of what every policy means and a uniform application of policy. Each staff member in attendance was asked to recommend a policy(ies) that “needed work” for clarity and consistency. The recommendations were collected; will be compiled and, based on staff feedback, individual policies will become a topic for interactive teamwork at future Library meetings. Any staff who did not attend the meeting or has thought since of a policy that you feel needs to be “more clear” and administered “more consistently”, please send the policy name to Jennifer Beitler. You can be anonymous or include your name.
Interactive Staff Training...... INCIDENT REPORTING….. Joe Purtell and Kathy Pezzetti presented and coordinated a staff discussion on identifying library behavior/events that are: 1) Accidents 2) Annoyances 3) Incidents 4) Emergencies or 5) Crimes. From the groups came definitions for:
Accident – Injury or Illness; may require medical attention; an accident report must be filed.
Annoyance - Minor or one time violation of policy, average patron (joking); unacceptable personal remarks or inappropriate language
Incident- Supervisor says so (joking); event that disturbs library operations; an annoyance that escalates or is repeated to create a pattern, i.e. harassment. If in doubt use the “colleague test” – ask another staff person to assess; may need outside assistance from Rangers or Police; requires filing an Incident report to supervisor/management
Emergency – Requires immediate response and outside assistance; call to 911; immediate threat; earthquake, fire. File an Incident report as follow up.
Crime – a violation of the law, illegal, e.g. theft, graffiti, fight; if actively occurring requires a police call/report and incident report; if discovered after the event an Incident report and possibly a police report for documentation.
A draft of an Incident report was distributed to staff in attendance. It is being revised and will be posted for all staff on the Insider. Some guidelines for Incident Reporting were provided by Joe:
1) Who writes an Incident Report, and why?
Someone who was there, who witnessed or was impacted by the incident (typically person at highest level of authority) collaborate to get details. Writing something is better than nothing…this protects staff.
2) When do we escalate an incident report to Police or Park Rangers?
Any threat or violence, or when a patron refuses to comply with staff instructions (ie. Leave the library)
3) How should we write an Incident Report?
Most difficult part is writing a description of person. If a person is still in library, work with Circ to get card number, or if in lab. Don’t make assumptions. Use neutral tone, describe person carefully (PC) but be descriptive of any identifying marks.
Don’t think you are a doctor (using: psychotic, off their meds) or lawyer (using: stalking, harassment) or a social worker (homeless, gangbanger) to describe. Don’t use pejoratives.
Don’t assume motivation (report behavior) or impose values. Write for the front page of a newspaper. Treat it as if it were a legal document.
Concise, factual, not technical.
TO BE CONTINUED (ran out of time, not interest) ….with more interactive work at our next Division meeting
LIBRARY DIVISION MEETING SUMMARY (Thursday, December 3)……
Staff News….Additional Kudos to J.R. Rodriquez and all of the Library staff who donated $6,800 to the All Star Charities Drive….to Marol Sheriff for coordinating the commuter survey…to Karen Gerloff for managing both a branch and system collection acquisition…to Joe Purtell for coordinating the Blood Drive, Tuesday December 8.
Library Budget….Terry Lowe, Director of Community Services, provided an update on the City’s budget and its impact on the Community Services Department. Basically, the City’s revenues have been severely impacted by the poor economy. When the FY09/10 budget was developed last spring, there was an expectation for an economic recovery in 2010. Unfortunately, that has not happened. Rather two major sources of City revenue, sales and bed taxes, are substantially below projections. A loss of $6 Million in revenue requires that the City reduce its expenditures for a balanced budget. Since the largest percentage of City expenses go to three departments…fire, police and community services…these departments must reduce their FY09/10 budgets. The Community Services department has had to reduce our budget by 2 Million dollars. In order to meet this target, reductions are being made in each division. The first major impact is a proposal to privatize additional park maintenance services. If approved by the City Council, this action will eliminate 11 positions in the Parks Division. Further savings will be required and additional reductions in both the Human, Recreation and Neighborhood and the Library Divisions will be phased in over the next months. More information about the City’s financial state and possible impacts on City employees is posted on the Anaheim Insider: http://www.anaheim.net/CopingFAQs.pdf
Capital Projects……CENTRAL LIBRARY…the construction company, Thomco, will initiate construction on Monday, December 14. The project manager for Thomco is Richard Pearce, who was their project manager on the Central exterior construction so he is very familiar with our building. Richard Pearce and Rick Brown are working this week to finalize “emptying” construction space and providing access and resources for construction. Thomco is developing a work schedule that will help staff/public know each week what work is planned. Thomco will begin the job with abatement of the hazardous material on the 2nd Floor Conference/Library Admin area. PONDEROSA JOINT SCHOOL/PUBLIC LIBRARY......The building is under construction. The school is expected to begin instruction at the new site after Thanksgiving 2010. Tom Edelblute and Carolyn Thomas are working with the Anaheim City School District to develop cooperative computer and collection use.
Dealing with Difficult People: Making Libraries Safe and Sane Workshop – Follow Up........Another session of this excellent workshop is scheduled for ½ day on Monday, February 8 for part time staff and full time staff who were not able to attend the September session. Please let your supervisor know if you can attend….The presenter, Edmund Otis, emphasizes 3 elements that are critical for success…Teamwork, Clarity and Consistency. Clarity and consistency refer to a shared understanding of what every policy means and a uniform application of policy. Each staff member in attendance was asked to recommend a policy(ies) that “needed work” for clarity and consistency. The recommendations were collected; will be compiled and, based on staff feedback, individual policies will become a topic for interactive teamwork at future Library meetings. Any staff who did not attend the meeting or has thought since of a policy that you feel needs to be “more clear” and administered “more consistently”, please send the policy name to Jennifer Beitler. You can be anonymous or include your name.
Interactive Staff Training...... INCIDENT REPORTING….. Joe Purtell and Kathy Pezzetti presented and coordinated a staff discussion on identifying library behavior/events that are: 1) Accidents 2) Annoyances 3) Incidents 4) Emergencies or 5) Crimes. From the groups came definitions for:
Accident – Injury or Illness; may require medical attention; an accident report must be filed.
Annoyance - Minor or one time violation of policy, average patron (joking); unacceptable personal remarks or inappropriate language
Incident- Supervisor says so (joking); event that disturbs library operations; an annoyance that escalates or is repeated to create a pattern, i.e. harassment. If in doubt use the “colleague test” – ask another staff person to assess; may need outside assistance from Rangers or Police; requires filing an Incident report to supervisor/management
Emergency – Requires immediate response and outside assistance; call to 911; immediate threat; earthquake, fire. File an Incident report as follow up.
Crime – a violation of the law, illegal, e.g. theft, graffiti, fight; if actively occurring requires a police call/report and incident report; if discovered after the event an Incident report and possibly a police report for documentation.
A draft of an Incident report was distributed to staff in attendance. It is being revised and will be posted for all staff on the Insider. Some guidelines for Incident Reporting were provided by Joe:
1) Who writes an Incident Report, and why?
Someone who was there, who witnessed or was impacted by the incident (typically person at highest level of authority) collaborate to get details. Writing something is better than nothing…this protects staff.
2) When do we escalate an incident report to Police or Park Rangers?
Any threat or violence, or when a patron refuses to comply with staff instructions (ie. Leave the library)
3) How should we write an Incident Report?
Most difficult part is writing a description of person. If a person is still in library, work with Circ to get card number, or if in lab. Don’t make assumptions. Use neutral tone, describe person carefully (PC) but be descriptive of any identifying marks.
Don’t think you are a doctor (using: psychotic, off their meds) or lawyer (using: stalking, harassment) or a social worker (homeless, gangbanger) to describe. Don’t use pejoratives.
Don’t assume motivation (report behavior) or impose values. Write for the front page of a newspaper. Treat it as if it were a legal document.
Concise, factual, not technical.
TO BE CONTINUED (ran out of time, not interest) ….with more interactive work at our next Division meeting
posted by ANAHEIM PUBLIC LIBRARY at
11:28 AM
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